VP Sales & Customer Growth

Role Overview

You will operate within a global GTM and partner framework in a matrix organization, working closely with Solutions, Customer Success Managers (CSMs), Product Management, and Engineering to drive both net new customer revenue and Net Revenue Retention (NRR) through disciplined expansion.

This is a hands-on, player-coach role. You are expected to personally close strategic deals, lead and develop a high-performing team, and continuously evolve the revenue engine. The role requires significant travel and regular face-to-face engagement with customers and prospects to build trust, accelerate deals, and deepen relationships.

What You Will Own

Revenue & Pipeline

• Own and deliver against US revenue targets
• Build and maintain a high-quality, predictable pipeline
• Personally close key strategic and complex deals
• Ensure strong pipeline hygiene, coverage, and conversion
• Run disciplined and accurate forecasting

Hands-On Selling (Player First)

• Actively lead and close high-value opportunities
• Drive deal strategy, positioning, and negotiation
• Engage directly with senior stakeholders and executive buyers
• Spend significant time in market with customers and prospects
• Set the standard for deal execution and commercial rigor

Customer Growth & NRR (With CSM Partnership)

• Work closely with assigned Customer Success Managers (CSMs) on account ownership and expansion
• Jointly drive renewals, upsell, and cross-sell opportunities
• Build and execute structured account growth plans
• Increase Net Revenue Retention (NRR) through disciplined expansion
• Participate in strategic account reviews and customer engagements
• Step in on key accounts to unlock growth opportunities
• Maintain regular face-to-face engagement with key customers

Customer, Product & Delivery Alignment

• Partner closely with Customer Experience, Solutions, Product Management, and Engineering
• Ensure seamless transition from sale → delivery → expansion
• Engage Solutions early in deal cycles to improve win rates and ensure implementation success
• Maintain alignment between customer expectations, solution design, and delivery outcomes
• Collaborate with Product and Engineering to align customer needs with roadmap priorities
• Provide structured, high-quality feedback from the field and customers
• Influence product direction with real market insights and deal-level intelligence
• Collaborate on deal-specific technical validation and feasibility
• Ensure clear translation between product capabilities and commercial value
• Strengthen cross-functional collaboration across the entire customer lifecycle

Matrix, Global GTM & Partner Leadership

• Operate effectively within a matrix organization, influencing across teams without direct authority
• Align and coordinate with global and regional stakeholders across GTM, Product, Engineering, CX, CSM, and partner functions
• Execute within the global GTM and partner framework
• Apply global segmentation, messaging, and pricing consistently in the US market
• Activate and scale the partner ecosystem to generate pipeline and revenue