VP, Revenue Operations

About the role:

We are seeking an exceptional VP of Revenue Operations to join our Revenue Team. This role will report to our CRO. The VP of Revenue Operations will ensure our Sales and Client Management teams are set up for success in their daily operations.

What you will do:

• Strategic Planning & Architecture:
  • Design and own the operational infrastructure that supports a complex, broker-led selling motion (e.g., Aon, Mercer, WTW) alongside direct and alliance channels
  • Lead the forecasting and capacity modeling for the entire commercial engine
• Operational Execution:
  • Own and evolve the day-to-day workflows for the Revenue organization to ensure a high-bar, consistent execution across the full customer lifecycle
  • Establish the "source of truth" by defining and governing the core metrics that measure departmental health, from top-of-funnel engagement to NRR
• Strategic Enablement:
  • Lead the strategy for continuous professional development, ensuring the team is supported by a rigorous training and certification ecosystem that maintains our high-bar SME standards
  • Maintain a centralized, up-to-date knowledge base to ensure the Revenue team has the most current strategic and product information at their fingertips
• Innovation & Tooling:
  • Act as a technical thought-leader to evolve our tech stack (Salesforce, Outreach, ZoomInfo, etc.) into a sophisticated platform that tracks complex channel attribution and renewal lifecycles
  • Proactively identify and deploy new technologies or systemic improvements that keep Garner’s operational infrastructure ahead of our scale

The ideal candidate has:

• Bachelor’s Degree
• 10+ years of experience in Revenue or Commercial Operations in a SaaS or technology business
• Proven experience leading Revenue Operations within a high-growth environment that has reached or exceeded $500M in ARR
• Mastery of complex, non-direct sales motions (e.g., channel-led, consultant-driven, or partner-heavy environments)
• Deep expertise across the full customer lifecycle, with a track record of driving operational efficiency in both high-velocity new-logo acquisition and retention motions
• Ability to drive adoption of new systems and processes across a diverse, high-performing revenue team
• Track record of building and maintaining world-class teams; you are a skilled recruiter, mentor, and coach who prioritizes talent development