VP of Operations (Remote, USA)

Summary

Vacation® is seeking a Vice President of Operations to lead our inventory planning, procurement/supply chain logistics, fulfillment and customer service needs across Retail, DTC, and Amazon. This role requires a strategic executive who is equally comfortable operating at a high level and diving into the details; building, optimizing, and actively managing the infrastructure needed to support the company’s next phase of growth.

Reporting to the General Manager, the VP of Operations will own the day-to-day leadership of the Operations department; driving operational excellence, scalability, and disciplined cost management. As both a leader and operator, this individual will develop and mentor a high-performing team while remaining closely engaged in day-to-day execution. The VP will also serve as a key cross-functional partner to Product Development, Sales, Finance, and Marketing, ensuring tight alignment between inventory, demand, and the company’s broader growth objectives.

Responsibilities

• Own and lead the operational function, including inventory strategy, supply planning, purchasing, logistics, warehousing (3PL), and fulfillment across Retail, DTC, and Amazon
• Develop and execute a scalable operations strategy, translating business objectives into infrastructure, processes, and capabilities that support growth and efficiency
• Drive end-to-end inventory planning and management, optimizing service levels and working capital through forecasting, production planning, and cross-functional alignment with Sales, Growth, and Finance
• Lead the S&OP process, ensuring rigorous monthly planning, alignment, and communication across key stakeholders
• Oversee the full logistics and fulfillment network, including inbound and outbound transportation (small parcel, LTL, FTL, international) and 3PL partnerships, ensuring best-in-class service, cost efficiency, and SLA performance
• Own vendor and partner management across manufacturers, freight providers, and 3PLs, including sourcing, negotiation, and ongoing performance optimization
• Build and scale operational processes, SOPs, and systems to support accuracy, efficiency, and long-term scalability, including leadership across ERP platforms (e.g., Cin7) and future system implementations
• Establish and lead operational performance management, including KPI definition, reporting, and analysis (e.g., Inbound Accuracy, and On-Time In-Full), driving data-informed decision-making and continuous improvement
• Oversee inventory accuracy and health, including Inventory on Hand, slow-moving and obsolete inventory, and revenue recovery through retail compliance and chargeback management
• Optimize the Order-to-Cash lifecycle in partnership with Finance & Accounting Team to improve service levels, cash flow, and customer experience
• Ensure operational readiness and successful onboarding of new retail partners, including EDI integration, testing, and shipping & compliance requirements
• Own and manage the operations budget, including logistics, fulfillment, and inventory-related costs