VP of Client Growth

Location:

Remote - North America (Open to candidates across the Americas aligned time zones, with a preference for Eastern Time Zone)

What you will do:

• Establish strategic account practices and engagement standards that strengthen portfolio performance and client continuity.
• Build and scale the commercial discipline, operating rhythms, and service models that drive sustainable Net Revenue Retention (NRR).
• Develop senior client growth leaders capable of influencing executive stakeholders and leading complex enterprise relationships.
• Partner cross-functionally with GTM, Delivery, and Practice Leadership to ensure account plans are profitable, scalable, and aligned to client outcomes.
• Advance portfolio visibility and decision-making through clear forecasting, health metrics, renewal planning, and expansion pipeline management.

What you will achieve:

• Grow and protect recurring revenue through stronger retention, account expansion, and long-term client investment.
• Create a high-performing Client Growth function with clear accountability, strong talent development, and measurable commercial impact.
• Contribute to greater client confidence and strategic alignment through proactive business reviews and executive engagement.
• Advance operational efficiency and profitability by improving forecasting accuracy, pricing alignment, staffing plans, and margin management.
• Lead the evolution of the agency’s client growth strategy by identifying emerging opportunities, reducing churn risk, and strengthening collaboration between New Business and Delivery teams.

About you:

• You’re a builder by nature, with a track record of scaling client growth or account management organizations in agency, consulting, or professional services environments.
• You have a strong commercial mindset and know how to turn trusted client relationships into sustainable business growth.
• You are well-versed in commercial strategy, including pricing, scoping, contract negotiation, margin management, and portfolio forecasting.
• You’re confident partnering with senior client stakeholders and executive teams, with the judgment to influence, challenge, and build trust at the highest levels.
• You’re excited by building operational rigor and cross-functional alignment, knowing that sustainable growth comes from exceptional delivery, strong teams, and disciplined execution.

Benefits & Salary

We offer competitive salaries and benefits. Compensation is determined based on a variety of factors, including relevant experience, other job-related qualifications, geographic location, and business needs.