VP, Customer Success & Services

Strategic Leadership

• Define and execute the regional vision for Customer Success and Services, aligned with global business priorities.
• Drive innovation and transformation across engagement, delivery, and support models.

Operational Excellence

Lead high-performing teams across customer success, renewals, and professional services.

Key Responsibilities

• Drive customer retention, solution adoption, and cloud activation
• Cultivate strategic customer relationships with iconic brands
• Oversee customer success, renewals, and professional services across Americas region
• Manage portfolio representing hundreds of millions in revenue
• Lead cross-functional collaboration and executive engagement