VP, Account Management

VP, Account Management

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

About the Role

As our VP, Client Service, you will lead growth efforts within some of the agency’s highest priority accounts, with responsibility for revenue generation and net new client relationships. You will act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams, and position teams to effectively introduce new digital solutions to changing market conditions.

You can effectively speak to creative, strategy and technical solutions depending on the client need and opportunity, and are comfortable working across industries and with senior business leaders. You inspire team members to develop innovative, effective and intelligent solutions to client problems and have experience in sell-through across enterprise organizations. This position involves consistent consulting and operates at a high level in all aspects of account management.

Key Responsibilities

• Navigate enterprise level organizations to identify relevant stakeholders to both deepen and widen agency relationships and opportunities
• Lead organic growth initiatives and opportunities, financial and otherwise on a defined client or client portfolio, while delivering real results for our clients and meeting/exceeding agency revenue goals
• Create strong client partnerships including high quality of work, strong business-driving results, service excellence, and proactive ideation
• A trusted partner to marketing peers; aligned with a Director, VP of Marketing and/or CMO
• Manage a successful, integrated team through high-level strategic engagement Core strategy; a business builder; market and client expert
• Manage multiple pieces of business within one client or multiple accounts
• Informed and personally involved, ensuring sound planning, good service and a solid client/agency relationship
• Follow and implement agency policies and procedures across their teams
• Sign off on clear and thorough SOWs, inspecting for proper margins and profitability targets
• Forecast revenue growth and margin with an eye to opportunities for increased profitability
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Display business acumen to apply knowledge beyond current client base or vertical, if needed, by having an immediate impact if moving to a different client or vertical
• Oversee the financial health of the relationships to hit forecasting numbers
• Addresses key staffing issues with group leader
• Help clients anticipate changes in their category and the market at large and make forward-looking adjustments to their marketing strategy, from communications to customer experience to supporting technology
• Act as a trusted client advisor