Virtual Services Associate

Title: Virtual Services Associate

Reports To: Project Director

Location: Remote / North Bay, CA

Employment Type: Full-Time, Exempt Employee

Career Team is looking to hire a Virtual Services Associate for the North Bay area. In this role, you will help us reach more people in the community by promoting our online programs and providing excellent virtual customer support. You will play a key part in helping participants who cannot visit us in person by showing them how to use our apps, websites, and online career tools. You’ll facilitate workshops, meet with participants 1-on-1 to provide guidance and expedite service delivery, and you’ll be a key contributor to the success of the North Bay operation. Operating under the supervision of the Project Director, you will make it easy and welcoming for job seekers to get the help they need online to find a job and grow their careers.

Your Impact on Career Team’s Success:

• Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption.
• Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules.
• Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services.
• Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software.
• Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location.
• Provide concierge-level remote assistance to VIPs navigating critical online workforce portals.
• Assist participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources.
• Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths.
• Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases.

The Ideal Qualifications for this Position Include:

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Exceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).
• 2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and have a high level of professionalism
• 2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google