Virtual Scheduling Coordinator

Accountabilities

• • Manage high-volume inbound and outbound calls to schedule, reschedule, and cancel patient appointments across multiple specialties.
  • Collect, enter, and verify accurate patient demographic and insurance information during the scheduling process.
  • Conduct basic real-time insurance eligibility checks and communicate information regarding copays, outstanding balances, referrals, and prior authorization requirements.
  • Follow provider-specific scheduling templates, visit-type requirements, and clinical guidelines to support efficient clinical workflows and maximize schedule utilization.
  • Make appointment reminder and follow-up calls, manage no-shows, and maintain recall and waitlists to help keep provider calendars optimized.
  • Deliver empathetic, professional customer service, addressing patient questions and concerns while escalating complex matters when appropriate.
  • Protect confidential patient information by adhering to HIPAA requirements, applicable privacy regulations, and established operational standards.
  • Consistently meet or exceed performance expectations related to call handling, scheduling accuracy, quality, productivity, and attendance.

  Requirements:

  • High school diploma or equivalent.
  • At least 1 year of experience in a healthcare contact center, medical scheduling, patient access, or a similar healthcare-facing role.
  • Familiarity with medical terminology, Commercial insurance, Medicare, Medicaid, and basic revenue cycle management (RCM) concepts.
  • Experience using Electronic Health Record (EHR) and Practice Management (PM) systems for scheduling and patient information management.
  • Excellent phone etiquette, active listening skills, and a patient-focused, compassionate approach.
  • Strong attention to detail and accuracy when entering and verifying demographic and insurance information.
  • Emotional intelligence and conflict-resolution skills, with the ability to remain calm and professional when supporting anxious or frustrated patients.
  • Ability to work efficiently across multiple software applications in a fast-paced, high-volume environment.
  • Strong self-management, organization, and time-management skills suited to a fully remote role.

  Benefits:

  • $19/hour base salary.
  • Benefits become available after 3 months of employment, subject to eligibility requirements.
  • The 1-month training period counts toward the employment start date.
  • Competitive healthcare benefits for eligible full-time employees.
  • Paid time off for eligible full-time employees.
  • Fully remote, work-from-home position.
  • Compensation may vary based on factors such as market conditions, location, education, experience, and certifications.