Virtual Care Veterinary Technician - Prescriptions Team | Full-Time

What You’ll Be Doing:

• Engage with members via chat, phone, and email, providing support and education on their pets’ prescriptions, health, and well-being
• Manage fulfillment requests, scheduling needs, and medical follow-ups in a timely, accurate, and professional manner; identify and prioritize customer needs
• Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
• Handle and resolve tasks independently, on time, and to a high-quality standard
• Communicate with clinics and customers using a variety of software tools to navigate patient accounts, research and review policies, and communicate effective solutions
• Review medical records to understand patient history and provide informed guidance
• Document clearly and accurately in patient records using veterinary terminology
• Verify and process prescriptions, ensuring appropriate follow-up for client requests
• Deliver an unparalleled client experience by conveying empathy and warmth over chat, phone or video communication
• Follow protocols, maintaining consistency while adjusting to each unique case
• Participate in the evaluation of systems, giving frequent, productive feedback to the Virtual Care Leaders, or to the Product team via our internal feedback tools
• Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
• Live and model the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Why you'd be a great fit:

• Credentialed Veterinary Technician licensed for a minimum of two years
• Successfully completed the VTNE
• 5+ years experience in the practice of small animal veterinary medicine and surgery. Emergency and speciality experience preferred but not required
• Advanced knowledge in patient care in-clinic and at-home, surgical and dental procedures, and the diagnosis and treatment of medical conditions that would be routinely anticipated to occur in a general small animal practice
• Willingness to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
• Passion for client experience
• High level of emotional intelligence
• Excellent problem solving skills and the ability to work independently
• Experience with a variety of computer programs
• Exceptional verbal and written communications skills
• Ability to work regular daytime, evening, weekends, and holidays
• A quiet and distraction-free environment during working hours
• The ability to sit