Video Operations Manager

About Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Who We Are

Snowflake delivers the AI Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing.

Role Overview

As the Manager of Video Operations, you are a highly organized and execution-focused operator who brings structure, clarity, and consistency to a fast-moving creative environment. You excel at building operational systems that enable creative teams to deliver high-quality work predictably and at scale. You are a strong partner to creative leadership, translating strategic direction into clear workflows, resourcing plans, and delivery standards. You are comfortable operating with defined ownership, making day-to-day operational decisions, and escalating thoughtfully when tradeoffs or risks arise. You value data, process, and continuous improvement, and you are motivated by helping teams work smarter—not harder—through better systems, tooling, and coordination. This role reports to the Director of Video Production and sits within the Brand Video team, part of Snowflake’s broader Brand Marketing organization.

What You’ll Do

• Own and scale the end-to-end operational framework for video production, from intake and prioritization through delivery, archival, and reporting.
• Partner closely with the Director of Video Production to define operating models that support creative excellence while enabling scale and predictability.
• Establish and maintain a comprehensive Video Operations Playbook, including SOPs, workflow diagrams, role definitions, escalation paths, and quality checkpoints.
• Design and manage a centralized intake, traffic, and capacity planning system across internal teams and external vendors.
• Maintain real-time visibility into project status, dependencies, resourcing, and risks through dashboards and operational reporting.
• Serve as the first line of operational escalation for delivery risks, prioritization conflicts, and resourcing challenges.
• Act as the operational point of contact between the Video team within Brand Marketing, and cross-functional partners including Product Marketing, Developer Relations, Community, Executive Communications, HR and external agencies.
• Ensure video production timelines align with quarterly planning, OKRs, campaign launches, and go-to-market milestones.
• Oversee operational aspects of video production budgets, including contractors, vendors, tools, and software.
• Partner with Brand Operations to manage vendor onboarding, contracts, licensing compliance, and spend governance.
• Define, track, and report on KPIs related to delivery predictability, cycle time, utilization, and stakeholder satisfaction.
• Continuously optimize workflows.