Vice President, Technology Operations

Accountabilities:

• • Define and execute the overall technology operations strategy and multi-year roadmap across infrastructure, cloud, data, DevOps, cybersecurity, and related operational functions.
  • Lead the adoption of advanced AI and automation technologies to increase operational efficiency, productivity, throughput, and business impact.
  • Monitor emerging technology and operational trends and identify innovative solutions that improve scalability, reliability, security, and cost efficiency.
  • Provide strategic leadership for heterogeneous technology environments spanning public and private cloud, hosted infrastructure, and on-premise systems.
  • Drive modernization, automation, stability, availability, and business continuity across the technology environment.
  • Establish requirements and operating standards for new technology implementations and communicate technical strategies and priorities effectively to senior business stakeholders.
  • Partner with executive and functional leaders to align technology operations investments and initiatives with broader business objectives and measurable outcomes.
  • Lead the execution of security, data, infrastructure, and technology operations programs, ensuring performance, scalability, availability, and quality targets are achieved.
  • Assess technology-related investment and procurement risks and develop business cases, cost-benefit analyses, and recommendations for major initiatives and expenditures.
  • Build and maintain the people, processes, operating procedures, and technologies required to meet evolving customer and business demands.
  • Establish executive-level metrics covering security, data, infrastructure health, operational risks, productivity, performance, and overall technology operations effectiveness.
  • Define, measure, and continuously improve technology standards and operating practices to create a sustainable competitive advantage.
  • Lead vendor relationships and contract negotiations while optimizing technology spending and ensuring strong service and solution quality.
  • Provide technical due diligence and assessments for potential acquisitions and support integration activities where required.
  • Lead and develop large, diverse global teams, fostering accountability, innovation, collaboration, and strong talent retention.

  Requirements:

  • Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, or a related technical discipline.
  • 15+ years of experience leading technology operations across areas such as DevOps, infrastructure, data operations, cloud operations, and cybersecurity.
  • Extensive hands-on knowledge of AI technologies, tools, and methodologies, with demonstrated success applying AI and automation to improve operational efficiency.
  • Strong technical background managing heterogeneous environments combining on-premise, hosted, and public cloud hardware and software.
  • Significant experience operating and supporting large-scale SaaS platforms, including deployment, maintenance, monitoring, reliability, and scalability.
  • Experience leading cloud migrations and operations across AWS, Azure, and GCP environments.
  • Strong cybersecurity knowledge and understanding of modern security methodologies, practices, threats, and risk management.
  • Demonstrated success leading modernization and transformation programs across infrastructure and data environments.
  • Deep technical understanding of networks, operating systems, databases, application and web servers, infrastructure, and user support.
  • Experience establishing standardized operating procedures, technology services, policies, and governance across multiple operational disciplines.
  • Proven experience in strategic technology planning, execution, budgeting, business process management, and policy development.
  • Experience with project management principles and the ability to translate complex technology challenges into practical business solutions.
  • Demonstrated success leading large, geographically distributed and multidisciplinary teams, with a strong track record of attracting, developing, and retaining high-performing talent.
  • Exceptional executive communication and stakeholder management skills, including the ability to translate technical strategy and complex concepts for non-technical audiences.
  • Strong organizational, analytical, decision-making, and problem-solving capabilities.
  • Experience managing technology vendors, negotiating contracts, and optimizing operational expenditures.
  • Experience with acquisition due diligence and technology integration initiatives.

  Benefits:

  • Compensation: $282,000–$322,000 USD annual base salary for the Zone 1 (National Average) pay band; compensation varies based on experience, qualifications, role requirements, and geographic zone.
  • Additional Compensation: Eligible employees may receive variable pay in addition to base compensation.
  • Healthcare: Comprehensive healthcare benefits supporting employees and their well-being.
  • Wellness: Access to fitness and wellness resources, including Gympass and employee assistance resources.
  • Work Model: Remote-friendly flexibility designed to support productivity and work-life balance.
  • Work-from-Home Support: Access to discounts and resources for home-office needs.
  • Career Development: Opportunities to grow professionally and expand expertise within a technology-focused organization.
  • Culture: A collaborative, entrepreneurial, customer-focused environment that values simplicity, innovation, teamwork, and continuous improvement.
  • Inclusive Workplace: Commitment to equal opportunity and a diverse, equitable, and inclusive work environment.