Vice President, Service Delivery

Vice President, Service Delivery

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs - including TAT, OTD, quality, productivity, and staffing - and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools. This role manages Managers and Supervisors and plays a critical part in scaling high-performing operations across the region.

You Will:

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large-scale delivery transformations, including standardization, automation and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go-To-Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer services surveys
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure

Success Metrics

• Consistent achievement of SLA’s, quality and cost targets
• Improved delivery scalability and operational leverage
• Successful execution of transformation initiatives
• Strong engagement and retention

What You Bring to the Table:

• Significant experience leading multi-site healthcare or large-scale operations teams
• Strong leadership capabilities with the ability to develop leader-of-leaders
• Fluency in operational KPIs and data-driven decision making
• Experience leading c