Vice President / Senior Vice President, Operations - Remote

About Tia

Tia is building a new model of healthcare for women: one that expands access, improves outcomes, and creates a better experience for both patients and providers.

Our “Whole Woman, Whole Life” care model integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. By treating women as whole people, not separate conditions or life stages, Tia is setting a new standard for preventive care that is higher quality, lower cost, and built for every stage of a woman’s life.

About the Role

This role may be leveled at VP or SVP depending on experience, scope, and impact.

Tia is looking for a highly analytical, execution-oriented operations leader to help scale our multi-state clinical business across brick-and-mortar clinics, virtual care, and future market expansion. You will translate strategy into clear operating plans, disciplined execution, and measurable improvements across access, quality, patient experience, provider experience, and financial performance.

You will build and lead Tia’s core clinical operating system, including capacity planning, clinic operations, scheduling design, visit throughput, patient flow, staffing models, and performance management. This role requires someone who can anticipate operational needs, identify risks early, and create the systems, standards, and accountability needed to deliver consistently across markets.

This is a player-coach role for a leader who can operate at both altitude and depth. You will partner closely with executives and Board members, coach operational leaders, build scalable models, and step into the details when needed to unblock execution.

Manager: Chief Medical Officer

Location: This is a remote role with meaningful travel required. LA-based candidates are strongly preferred given the concentration of clinics in the Los Angeles market. The role will require regular presence in LA clinics, along with approximately monthly travel to another Tia market, including New York, San Francisco, or Arizona. Expected travel is approximately 25–35%, though this may vary based on business needs.

What You’ll Do

Lead Clinical Operations Across Markets and Care Modalities

• Lead day-to-day and long-term operations across Tia’s brick-and-mortar clinics, virtual care model, markets, and service lines to achieve access, volume, quality, patient experience, and EBITDA goals.
• Help build the foundational operating infrastructure needed to scale a multi-state, multi-site clinical business, including consistent processes, performance rhythms, accountability structures, and operational standards across both in-person and virtual care.
• Translate strategic priorities into clear operating plans, including scheduling models, visit templates, staffing plans, workflows, and performance expectations.
• Build scalable operating models that improve access, efficiency, quality, and margin without compromising the patient or provider experience.
• Drive cross-functional execution across Clinical, Product, Marketing, Finance, RCM, and People.

Build the Operating Cadence

• Establish operating standards, performance baselines, and accountability mechanisms across markets and clinical operations teams.
• Maintain a real-time view of business performance across membership, visit volume, utilization, staffing, throughput, patient experience, and unit economics.
• Lead weekly business reviews, monthly operating reports, quarterly planning, and regular performance check-ins.
• Identify operational risks, diagnose root causes, escalate with clear recommendations.