Vice President of Product

Job Summary

Reporting to the CEO and serving on the Executive Leadership Team (ELT), the Vice President of Product owns the product vision, roadmap, and customer discovery process for Medrio’s full eClinical suite. They will work closely with Engineering, Sales, and Customer Success. The VP of Product leads the Product Management and User-Centered Design functions, sets the AI-forward product strategy, and acts as the company’s chief customer advocate at the executive level.

Essential Duties and Responsibilities

Customer & Market

• Lead rigorous customer discovery using Steve Blank’s Customer Development methodology — get out of the building, run structured interviews, and change the roadmap based on evidence
• Maintain a current, structured view of the competitive landscape and translate competitive signals into roadmap decisions
• Evangelize the product vision externally — at conferences, with analysts, with strategic customers, and with the Board
• Represent Medrio’s SMB clinical trial customers as the company’s chief customer advocate at the ELT

Product Craft

• Own the product roadmap — build and defend an evidence-based vision that balances new products, existing product health, and technical debt
• Drive an AI-forward product strategy: identify where AI creates distinct, defensible SMB value and ship AI-native features to market
• Prioritize deployment speed and ease of use as primary differentiators; resist feature creep from large-customer requests that distract from the core SMB product
• Use quantitative analytics — usage data, funnel analysis, retention metrics — to inform every significant product decision
• Own product release and design processes; define how features move from concept to launch in alignment with engineering’s Definition of Done
• Lead the User-Centered Design function; coach PMs and designers to produce genuinely validated, user-centered product experiences

Stakeholder & Influence

• Build a trust-based working relationship with the VP of Engineering — align on roadmap tradeoffs, share accountability for launch outcomes
• Align Engineering, Sales, Marketing, and Customer Success around a shared product direction without direct authority over those functions
• Present product strategy to the Board of Directors and investors; handle tough questions about roadmap tradeoffs and competitive positioning
• Collaborate with Sales and Customer Success on go-to-market strategy, pricing, and customer feedback loops

People Leadership

• Lead a mixed org of PM managers, senior PMs, and principal designers simultaneously with different accountability structures and career conversations for each layer
• Build an A-player product team through structured performance management, active recruiting, and deliberate talent development
• Own the product and UX opex budget; make investment tradeoffs proactively and with data

SMB Market Focus

• Position Medrio as the fastest-to-deploy, easiest-to-use platform in the SMB clinical trial market
• Build capabilities that differentiate Medrio with SMB customers — fast build/update cycles, ease of use, rapid time to value

Customers

• CEO and Executive Leadership Team
• Board of Directors (as needed)
• VP of Engineering and engineering leadership
• Product Management and User-Centered Design teams
• Sales, Marketing, and Customer Success
• Customers, CROs, and strategic external partners

Education and Years of Experience

• Bachelor’s degree in a