Vice President of Operations

About the Job

Splitero is seeking a results-oriented Vice President of Operations to lead our Underwriting, Processing, and Closing functions. In this role, you will be responsible for driving volume, operational performance, and company growth by developing high-performing teams, scalable processes, and a culture of accountability. You will translate business objectives into operational execution, develop strong managers, and continuously improve capacity, efficiency, and homeowner experience across the production funnel.

As the leader of our production organization, you will leverage data, process improvement, and cross-functional collaboration to identify opportunities, remove operational bottlenecks, and enhance team performance. This role plays a critical part in scaling the business by increasing production capacity, improving operational effectiveness, and delivering exceptional experiences for both homeowners and employees.

• Lead the Underwriting, Processing, and Closing functions to consistently drive revenue through achievement of origination, quality, velocity, and homeowner experience goals while ensuring operational excellence across the production funnel.
• Manage and develop a team of production leaders, building manager capability in performance management, coaching, resource planning, accountability, and employee development, creating a culture where managers effectively drive individual contributor performance, efficiency, and ownership.
• Establish clear operational goals and performance expectations that align daily team activities with broader company objectives. Monitor key production metrics, identify trends and operational bottlenecks, and proactively implement solutions to improve outcomes.
• Drive continuous improvement initiatives that increase production capacity, reduce operational friction, and enhance team effectiveness. Develop scalable processes, workflows, and operating models that enable individual contributors to handle greater volume with increased independence and efficiency.
• Lead change management initiatives across production operations, ensuring teams successfully adopt new processes, technologies, policies, and organizational changes while maintaining performance and engagement.
• Leverage data and analytics to forecast production performance, evaluate team capacity, identify operational risks, and inform strategic decision-making. Regularly present insights, recommendations, and performance updates to executive leadership.
• Own Salesforce reporting and production analytics, partnering with Product and other stakeholders to develop dashboards, reporting frameworks, and operational visibility that support decision-making and business performance.
• Own investment risk policy execution, including underwriting guideline updates, exception authority governance, and operational implementation of evolving business and risk strategies.
• Execute workforce planning and organizational design strategies in partnership with Finance and People Operations to ensure appropriate staffing levels, leadership coverage, and scalability.

About You

• 7+ years of operations leadership experience within real estate, mortgage, fintech, or financial services.
• Proven experience leading leaders, including managing and developing managers responsible for high-performing production teams in hybrid and remote environments.
• Strong cross-functional leadership skills with the ability to influence stakeholders, build alignment, and drive results.