Vice President of Global Customer Success & Support (US, UK or India-based)

About JumpCloud

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.

About the Role

JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence.

Core Responsibilities

• Own the post-sale journey for global technical support, professional services, and success teams
• Move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations
• Drive data-driven decision making to eliminate churn and enhance team efficiency

About You

• Deeply curious with a data-explorer mindset
• World-class coach and leader
• Data-obsessed and analytically rigorous