Jumpcloud
Vice President of Global Customer Success & Support (US, UK or India-based)
supportfull-timeChicago, IL - Remote
SALARY
Not listed
WORK TYPE
remote
JOB TYPE
full-time
INDUSTRY
ai
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About the role
About JumpCloud
JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.
About the Role
JumpCloud is looking for a VP of Global Customer Success & Support who functions like a scientist and leads like a world-class coach. You will lead a global team of 100+ across the US, UK, Mexico, and India. Your mandate is to transform customer interactions into a rigorous, data-driven engine that eliminates churn and delivers an uncompromising standard of excellence.
Core Responsibilities
- Own the post-sale journey for global technical support, professional services, and success teams
- Move the organization toward an AI-foundational approach, utilizing automation and machine learning to streamline operations
- Drive data-driven decision making to eliminate churn and enhance team efficiency
About You
- Deeply curious with a data-explorer mindset
- World-class coach and leader
- Data-obsessed and analytically rigorous
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