Vice President, Client Services (Promo)

About Real Chemistry

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Role Overview

The Vice President will serve as a senior leader driving transformative client partnerships and shaping strategic direction across complex healthcare marketing initiatives. This role demands a visionary executive with deep expertise in peer-to-peer education, omnichannel brand strategy, and organizational leadership. As a trusted advisor to Brand Leaders and C-suite clients, the Vice President ensures excellence in execution, compliance, and measurable business outcomes while championing growth, innovation, and enterprise-wide impact. This leader will manage a multimillion-dollar portfolio, overseeing up to $10M in business, and play a critical role in scaling a new, high-growth account(s) with significant expansion potential.

What You’ll Do

• Set Strategic Vision: Define and lead enterprise-level strategies that advance client objectives and position the organization as a market leader.
• Executive Client Leadership: Serve as a primary strategic partner to senior client stakeholders, influencing brand vision, HCP engagement strategies, investment decisions, and long-term growth.
• Drive Market Innovation: Translate market trends, competitive intelligence, and performance analytics into forward-thinking strategies that deliver ROI and competitive advantage.
• Enterprise Planning & Governance: Oversee integrated business planning, forecasting, and alignment across multiple portfolios, including ownership of a high-value book of business and a newly established growth account.
• Operational Excellence: Establish success metrics and champion continuous optimization through data-driven insights and best practices across a portfolio of up to $10M in annual revenue.
• Organizational Leadership: Mentor senior account leaders, foster a culture of high performance, and guide talent development across teams supporting both established and emerging accounts.
• Resource & Financial Stewardship: Direct large-scale budgets, staffing models, and resource allocation to ensure profitability, scalability, and flawless execution.
• Compliance & Risk Management: Partner with internal and client teams to uphold medical, legal, and regulatory standards across all initiatives.
• Growth Leadership: Identify and lead organic growth opportunities, spearhead new business efforts, and scale a newly launched, high-growth account with significant upside potential.
• Process Innovation: Drive evolution of SOPs, operating models, and delivery frameworks to enhance efficiency and support continued growth.

This Role Is a Great Fit If

• You embody our core values: Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an “I.”
• You thrive in dynamic environments and embrace change.