Vice President, Client Services (Biotech)

About Real Chemistry

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Role Summary

The Vice President will serve as a senior leader driving transformative client partnerships and shaping strategic direction across complex medical affairs initiatives, primarily in the biotech space. This role demands a visionary executive with deep expertise in medical affairs and the biotech industry. As a trusted advisor to client-side medical leadership and c-suite executives, the Vice President ensures excellence in execution, compliance, and measurable business outcomes while championing growth, innovation, and enterprise-wide impact. This leader will manage a multimillion-dollar portfolio, across a diverse team and client set, owning portfolio performance while contributing to broader departmental and organizational initiatives.

What You’ll Do

• Executive Client Leadership: Serve as a primary strategic partner to senior client stakeholders, influencing brand vision, HCP engagement strategies, investment decisions, and long-term growth.
• Team Leadership & Delivery Oversight: Lead and support high-performing account teams, ensuring clear roles, strong collaboration, disciplined day-to-day execution, and consistently high levels of client satisfaction.
• Drive Market Innovation: Translate market trends, competitive intelligence, and performance analytics into forward-thinking strategies that deliver ROI and competitive advantage.
• Enterprise Planning & Governance: Oversee integrated business planning, forecasting, and alignment across multiple portfolios, including ownership of a high-value book of business and a newly established growth account.
• Operational Excellence: Establish success metrics and champion continuous optimization through data-driven insights and best practices across a portfolio of up to $10M in annual revenue.
• Organizational Leadership: Mentor senior account leaders, foster a culture of high performance, and guide talent development across teams supporting both established and emerging accounts.
• Resource & Financial Stewardship: Direct large-scale budgets, staffing models, and resource allocation to ensure profitability, scalability, and flawless execution.
• Compliance & Risk Management: Partner with internal and client teams to uphold medical, legal, and regulatory standards across all initiatives.
• Growth Leadership: Identify and lead organic growth opportunities, spearhead new business efforts, and scale a newly launched, high-growth account with significant upside potential.
• Biotech CoE Support: Support activities that help operationalize and promote the Biotech Center of Excellence, contributing to offering development, go-to-market coordination, and the translation of agency capabilities into relevant solutions for biotech clients.
• Process Innovation: Drive continuous improvement in processes and workflows to enhance efficiency and effectiveness.