Vice President, Account Management (Central)

Position Summary:

We are seeking a dynamic and results-driven Vice President of Account Management to lead an Account Management region. This individual will play a pivotal role in driving strategic planning, establishing and achieving key performance indicators (KPIs), and fostering strong, enduring relationships with our high-profile customers. As a key member of the Customer Management team, the VP of Account Management will collaborate across departments to ensure the seamless delivery of value to our clients, maintain retention and support the ongoing growth of our business.

Please note this position requires 50% travel.

Key Responsibilities:

1. Strategic Planning:

• Develop and execute a comprehensive account management strategy aligned with the company’s overall goals and objectives.
• Identify opportunities for growth within existing accounts and create actionable plans to maximize customer retention and expansion.
• Monitor industry trends and competitive landscapes to adapt strategies and maintain a competitive edge.

2. Leadership and Team Management:

• Lead, mentor, and inspire the Account Management team to achieve excellence in client service and performance.
• Establish clear roles, responsibilities, and performance expectations for team members.
• Foster a culture of accountability, collaboration, and continuous improvement.

3. KPI Development and Achievement:

• Set, track, and report on KPIs related to customer satisfaction, retention, and revenue growth.
• Implement robust measurement systems to monitor performance and identify areas for improvement.
• Ensure alignment between individual, team, and organizational objectives.

4. Customer Relationship Management:

• Build and nurture strong, trusted relationships with high-profile customers, acting as a strategic partner and advocate for their needs.
• Conduct regular business reviews with key accounts to ensure satisfaction and identify opportunities for additional support or services.
• Serve as the escalation point for critical customer issues, ensuring timely resolution and a focus on long-term solutions.