Vendor Success Lead

What We’re Looking for:

We are seeking a Vendor Success Lead (VSL) to join our Payer Retrieval HIH Team. This role will serve as the primary point of contact for multiple of our largest vendors, facilitating meetings, analyzing inventory, and communicating with internal stakeholders. The ideal candidate for this role will bring knowledge of the Payer industry, demonstrated ability to problem solve and execute against deadlines, and a strong ability to build trust and rapport with both internal and external stakeholders.

What You Will Do:

• Serve as the main point of contact for the department’s largest and most complex vendors, representing the company in all vendor meetings and communications
• Lead vendor meetings to review inventory statuses and drive follow-ups to ensure alignment on priorities, deliverables, and performance expectations
• Review dashboards and inventory data to deliver accurate forecast totals, set priorities, identify risks, and recommend strategies to meet client goals with vendors
• Own day-to-day vendor management, balancing multiple projects, competing priorities, and time-sensitive escalations
• Regularly review client projects and proactively identify projects pacing behind plan to partner with vendors to course-correct and maintain delivery timelines
• Support projects by tracking deliverables and reporting results to leadership and other internal teams
• Monitor vendor performance and report gaps, trends, and concerns; provide weekly escalations and updates to leadership
• Drive continuous improvement by playing an active role in creating, refining, and documenting processes, procedures, and tools, documenting all processes through standard SOPs
• Manage daily efforts to improve chart retrieval performance from vendors and ensure targets and pacing are consistently met
• Own payment reconciliation with vendors and work with Accounts Payable to ensure accurate and timely payments
• Maintain ownership of project inventory, ensuring scheduling is executed quickly and efficiently
• Collaborate closely with internal partners to prepare and deliver files to vendors for scheduling, ensuring all inventory is captured across projects
• Maintain and be