UX Researcher-Website E-commerce

Accountabilities

• • Plan and conduct quick-turn usability studies and concept tests across website, marketing, and software purchasing experiences.
  • Scope incoming research requests with stakeholders and determine appropriate research approaches based on business objectives, timelines, and user needs.
  • Analyze research findings and translate them into concise, actionable recommendations that can inform product, marketing, and e-commerce decisions.
  • Incorporate behavioral and digital experience analytics into research planning to identify opportunities for investigation and provide quantitative context for qualitative findings.
  • Use tools such as FullStory or comparable behavioral analytics platforms to understand user behavior and support research hypotheses.
  • Build and apply AI-powered workflows to accelerate research planning, synthesis, analysis, documentation, and reporting.
  • Maintain appropriate human oversight and judgment when using AI throughout the research process.
  • Present research findings clearly and efficiently to diverse audiences, adapting communication to both research and non-research stakeholders.
  • Conduct research on website discovery, engagement, conversion, and purchasing pathways to identify usability barriers and opportunities for improvement.
  • Partner closely with Marketing and other cross-functional stakeholders when research initiatives involve customer acquisition, messaging, or conversion experiences.

  Requirements

  • 5+ years of professional UX research experience, with a strong track record of delivering research in fast-paced environments.
  • Demonstrated experience conducting quick-turn usability testing and concept testing.
  • Hands-on experience with behavioral and digital experience analytics tools such as FullStory or similar platforms.
  • Experience researching websites, digital commerce experiences, purchasing journeys, conversion funnels, or comparable customer experiences.
  • Proven ability to implement AI workflows that improve research efficiency, including the ability to clearly explain where AI accelerates the process and where human judgment remains essential.
  • Strong qualitative research skills and the ability to combine behavioral data with user feedback to develop well-supported insights.
  • Excellent written and verbal communication skills, with the ability to synthesize complex findings quickly and present them clearly to diverse stakeholders.
  • Strong stakeholder management skills and the ability to scope research requests, align expectations, and deliver against short timelines.
  • Preferred experience with software license e-commerce, conversion optimization, funnel research, or related digital purchasing experiences.
  • Experience partnering with Marketing teams on customer research is a plus.
  • Ability to work full-time, approximately 30–40 hours per week, for an initial six-month engagement.
  • Availability to work during East Coast U.S. hours.
  • Must be based in the United States or Canada and able to work as an independent contractor.

  Benefits

  • Compensation of $75 per hour.
  • Approximately 6-month full-time contract engagement.
  • Expected workload of approximately 30–40 hours per week.
  • Remote work arrangement.
  • Opportunity to work within an established e-commerce organization and influence high-visibility website and purchasing experiences.
  • Exposure to modern AI-assisted UX research workflows and behavioral analytics.
  • Opportunity to collaborate with cross-functional stakeholders across research, product, e-commerce, and marketing.
  • Contract engagement facilitated through the UX Researchers' Guild.