UX & Product Consutlant

Accountabilities

• • Conduct comprehensive UX and product audits to identify usability issues, friction points, gaps, and opportunities across the digital product experience.
  • Map and evaluate the complete customer journey, from discovering an event and exploring options through ticket purchase, access, and post-event engagement.
  • Conduct user research, interviews, usability testing, and behavioral analysis to understand user motivations, needs, pain points, and decision-making.
  • Identify opportunities to improve navigation, event discovery, checkout experiences, conversion rates, retention, and overall product usability.
  • Translate research and product insights into clear user flows, wireframes, product requirements, recommendations, and actionable solutions.
  • Identify product opportunities that strengthen product-market fit and create measurable value for both users and business partners.
  • Help adapt the product experience to different markets, cultures, languages, and user behaviors as the platform expands internationally.
  • Work closely with product managers, UI/UX designers, developers, technology teams, marketing, and business stakeholders to ensure UX recommendations are effectively implemented.
  • Establish UX priorities by balancing user impact, business objectives, technical considerations, and growth potential.
  • Contribute to the UX strategy and product development of an upcoming mobile application.
  • Establish scalable UX principles, processes, research practices, and design best practices that can support a growing product and team.
  • Challenge assumptions, identify opportunities in ambiguous situations, and turn complex findings into clear priorities and actionable product decisions.

  Requirements

  • Strong professional experience in UX strategy, user research, product design, or digital product development.
  • Demonstrated experience improving consumer-facing digital products and navigating complex, multi-step user journeys.
  • Strong understanding of user behavior, conversion optimization, retention, and product-led growth.
  • Ability to connect user needs and research insights with broader business objectives and measurable growth outcomes.
  • Experience collaborating closely with product, design, engineering, development, marketing, and other cross-functional teams.
  • Experience supporting products through periods of growth, product-market fit, transformation, or international expansion.
  • Strong analytical, communication, presentation, and problem-solving skills.
  • Ability to conduct qualitative and quantitative research and translate findings into practical product recommendations.
  • Strong product intuition and the ability to balance strategic thinking with hands-on UX execution.
  • Experience in ticketing, events, marketplaces, e-commerce, travel, entertainment, SaaS, or high-growth technology environments is a strong advantage.
  • Experience designing experiences for both RTL and LTR environments is a plus.
  • Ability to work independently, manage ambiguity, challenge established assumptions, and drive initiatives from discovery through implementation.
  • Strong stakeholder-management skills and the ability to communicate complex UX concepts clearly to both technical and non-technical audiences.

  Benefits

  • Remote work: Opportunity to work remotely.
  • International scope: Work on digital products serving users across the SWANA region, Europe, and the United States.
  • Strategic impact: Direct influence on UX strategy, product development, customer journeys, conversion, and retention.
  • Cross-functional collaboration: Partner with product, technology, business, marketing, design, and development teams.
  • Mobile product opportunity: Contribute to the development of a next-generation mobile experience.
  • Growth environment: Work within a scaling digital product environment expanding into new markets and evolving its product offering.
  • Professional development: Opportunity to establish scalable UX practices, influence product strategy, and broaden experience across international markets and user groups.