UX Design Manager

Key Responsibilities

• Demonstrate a strong desire to continue growing your UX skills
• Work effectively with UX Lead or Sr. UXer and other 3Pillar practices (PDM, PM, and Engineering)
• Communicate to team and client a clear picture of what is in progress and when things will be delivered
• Adjust to changes in priority and scope
• Participate in UX and engagement rituals/meetings
• Identify risks and escalate appropriately
• Contribute to client presentations
• Help prepare workshops
• Suggest improvements to standard tools and processes
• Participate in a collaborative team culture
• Maintain an awareness of industry issues and trends and emerging technologies such as AI, with a view to incorporating these in future projects and staying ahead of the market
• Direct Oversight: Manage a team of Product Designers, taking full accountability for their professional wellbeing, performance, and day-to-day work output
• Performance Engineering: Set clear individual goals and performance expectations, ensuring every team member is actively progressing toward these targets
• Coaching & Mentorship: Provide consistent design feedback and coaching to elevate the team's craft and product thinking
• Culture Stewardship: Foster an inclusive, trust-based team culture that emphasizes accountability and continuous learning
• Possess strong skills in interaction or visual design
• Liaison to Client Leadership: Report directly into the client-side hierarchy (Head of Product Design) to ensure design work aligns with the Client’s transformation initiative
• Strategic Alignment: Partner with client-side Product and Engineering Managers to shape problem spaces, define success measures, and prioritize workstreams across the portfolio
• Stakeholder Navigation: Act as a senior advocate for evidence-led decision-making, representing the design team’s rationale and trade-offs in complex stakeholder environments

Minimum Qualifications

• At least 3 years of experience in a client-facing UX position
• At least 2 years of consulting experience
• Expertise working with digital products, business logic, process, and a variety of clients
• A knack for problem solving and a “roll up your sleeves” mentality
• Entrepreneurial spirit with the ability to see the bigger picture among the details
• Experience working with global teams is a big plus
• Highly culturally aware
• Strong communication skills
• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products