Utility Consultant

About the Role

The Utility Consultant plays a key role in implementing and configuring Entrata's utility solutions post-sale. This position ensures a seamless client onboarding experience by aligning software configurations with customer business needs and offering expert consultation throughout the implementation process. The role requires strong problem-solving capabilities, excellent communication skills, and collaboration with internal teams to uphold service quality, regulatory compliance, and operational efficiency.

Responsibilities

• Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata’s utility products.
• Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
• Maintain subject matter expertise through platform certification and continuous learning.
• Troubleshoot implementation challenges, document findings, and escalate complex issues as needed.
• Collaborate cross-functionally with internal teams including Operations and Fulfillment to ensure seamless project handoff.
• Support development of Standard Operating Procedures (SOPs) and participate in process improvement initiatives.
• Maintain high levels of client satisfaction through clear communication and responsive support.
• Communicate regulatory updates and support client compliance adjustments.
• Configure and test software systems based on client specifications.
• Communicate with clients and internal stakeholders to understand requirements and provide solutions.
• Manage multiple implementation tasks concurrently while meeting established timelines.
• Maintain accurate documentation of configurations, communications, and issues.

Minimum Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 2 years of experience in software implementation, utility billing, or a related field.
• Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
• Proficient in Google Suite and capable of learning new platforms quickly.
• Excellent verbal and written communication skills.
• Maintain professional interaction with internal and external stakeholders.
• Ability to work in a fast-paced and high-stress environment.
• Strong problem-solving skills with the ability to adapt existing solutions to unique client needs.
• Demonstrated ability to work independently and as part of a collaborative team.

Preferred Qualifications

• Experience in a client-facing or consultative role preferred.
• Familiarity with the multifamily housing industry and utility regulations is a plus.