Utility Billing Specialist

About Us

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.

Job Description

Entrata is looking for a Utility Billing Specialist to join our ResidentUtility team. This position will provide utility billing services to a portfolio of multifamily housing clients. Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner. A successful Utility Billing Specialist will maintain our high standards for timeliness and accuracy while calculating and creating utility bills for a large number of apartment communities. We’re looking for people who are detail-oriented, extremely organized, take responsibility for their work, and are always striving for continuous improvement.

Responsibilities

• Oversee a portfolio of clients, managing timeliness and accuracy of utility bill receipt, processing, and distribution.
• Accountable for accurate and timely monthly resident billing.
• Ensure proper procedures and follow-ups are executed, according to SOP’s.
• Coordinate with UEM team members to ensure timely receipt of monthly utility bills.
• Coordinate with Utility Service Managers to ensure billing is completed in accordance with the needs of the client.
• Provide customer support for residents with questions about utility charges.
• Partner with other team members on projects and audits related to the success of the ResidentUtility service.
• Assist team members, as needed, to fulfill their job duties.
• Meet department metrics and KPI’s.

Minimum Qualifications

• Excellent communication skills – both verbal and written.
• Quick learner with the ability to adapt to a dynamic environment.
• Basic computer skills and experience with Microsoft Office products, specifically Microsoft Excel.
• Ability to deliver quality results with strict deadlines.
• Excellent problem-solving skills and attention to detail.
• Self-motivated with or without supervision; a healthy desire to constantly succeed.
• Organizational skills needed to balance workload to achieve optimal results.
• Ability to work well with others in a team setting.

Preferred Qualifications

• Property Management experience
• Utility experience