UI/UX Design & Research

Accountabilities

• • Define UX and research requirements for digital products in collaboration with product teams and other stakeholders.
  • Create wireframes, user flows, sitemaps, specifications, prototypes, and other UX design deliverables using modern design tools.
  • Plan and conduct user research through methods such as usability testing, interviews, surveys, and other qualitative or quantitative approaches.
  • Develop personas, journey maps, empathy maps, and other research-driven artifacts to communicate user needs and behaviors.
  • Analyze research findings to identify meaningful patterns, insights, pain points, and actionable opportunities.
  • Translate business requirements and user needs into clear research questions, design concepts, and user-centered solutions.
  • Own design challenges end to end, from research and initial concepts through delivery, launch, and continuous improvement.
  • Collaborate closely with product managers, engineers, designers, and multidisciplinary teams to ensure solutions are feasible, useful, and aligned with user expectations.
  • Advocate for user-centered design principles and use research evidence to influence product and business decisions.
  • Conduct competitive analysis to identify market trends, benchmark experiences, and uncover opportunities for differentiation.
  • Present research findings, design recommendations, and product concepts clearly to stakeholders and help guide strategic decisions.
  • Facilitate workshops and contribute to collaborative problem-solving sessions when appropriate.
  • Support development handoffs through clear documentation, specifications, and design guidance.
  • Apply accessibility and inclusive design principles to create experiences that serve diverse audiences.
  • Explore generative AI tools and emerging technologies to improve design and research workflows.

  Requirements

  • Proven experience designing successful digital products and services, with a strong understanding of user-centered design principles.
  • Hands-on experience planning and conducting user research using methodologies such as interviews, usability testing, surveys, and remote or in-person research.
  • Strong analytical skills with the ability to interpret research data, identify patterns, and translate findings into actionable insights.
  • Proficiency with Figma for digital product design, wireframing, and interactive prototyping.
  • Experience with user research platforms such as UserTesting, Optimal Workshop, Lookback, or similar tools.
  • Solid understanding of contemporary UX research strategies, methodologies, and best practices.
  • Ability to translate complex business challenges into practical, user-centered design solutions.
  • Excellent communication and presentation skills, with the ability to tell compelling stories, explain research findings, and influence stakeholder decisions.
  • Fluent English communication skills.
  • Strong visual and interface design capabilities, with knowledge of information architecture and information design.
  • Experience documenting designs and requirements for effective development handoff.
  • Workshop facilitation experience and the ability to collaborate effectively with multidisciplinary teams.
  • Knowledge of accessibility standards and inclusive research and design practices is an advantage.
  • Familiarity with quantitative analytics platforms such as Google Analytics, Mixpanel, or similar tools is desirable.
  • Experience conducting research across international markets and different cultural contexts is a plus.
  • An academic background in psychology, human-computer interaction, design, or a related discipline is advantageous.
  • Ability to mentor colleagues and share knowledge of research and design methodologies is valued.
  • Familiarity with generative AI tools and their application to design and research processes is a plus.
  • Strong collaboration, problem-solving, adaptability, and stakeholder-management skills.

  Benefits

  • Opportunity to contribute to meaningful digital products and experiences used by customers across different markets.
  • Collaborative environment bringing together professionals across product, design, research, engineering, data, and business disciplines.
  • Exposure to international projects, diverse users, and complex digital transformation challenges.
  • Opportunities to develop expertise across UX design, user research, product strategy, accessibility, analytics, and emerging AI-enabled workflows.
  • A culture that values collaboration, diversity, inclusion, continuous learning, and professional growth.
  • Opportunity to work with modern digital design, research, prototyping, analytics, and generative AI tools.
  • Supportive environment where diverse identities, perspectives, and life experiences are valued.
  • Opportunities to mentor others and grow your influence as a design and research professional.