TSS - Agency Relations

Accountabilities:

• • Build and maintain strong professional relationships with key influencers and decision-makers within federal, state, and local tax agencies.
  • Act as the primary liaison and advocate with tax agencies, communicating effectively during agency calls and managing escalations involving judgments, penalties, and other compliance matters.
  • Negotiate with agencies when appropriate to facilitate timely and favorable resolutions to payroll tax issues.
  • Ensure payroll tax compliance processes align with applicable agency requirements, standards, and regulatory expectations.
  • Support compliance changes by collaborating with agencies and internal stakeholders to define appropriate approaches, identify required system or process adjustments, and coordinate validation and acceptance.
  • Gather, review, and organize documentation needed to clearly identify and investigate tax agency issues.
  • Work collaboratively with internal teams and external agencies to develop timely, practical solutions that minimize customer disruption and potential financial impact.
  • Maintain a strong understanding of internal systems, processes, procedures, and guidelines to ensure agency requirements are properly addressed.
  • Monitor emerging agency requirements and contribute to maintaining effective compliance practices across outsourced payroll tax operations.
  • Manage multiple priorities and escalations while maintaining clear communication, accurate documentation, and timely follow-through.

  Requirements:

  • High school diploma required; an Associate's degree in a relevant field is preferred.
  • Ideally, 5+ years of relevant experience in tax, finance, audit, payroll, or a related field, preferably within an outsourced payroll or tax agency environment.
  • Strong knowledge of the legal and regulatory landscape governing federal, state, and local income taxes and unemployment taxes is preferred.
  • Demonstrated ability to establish and maintain effective relationships with external agencies and internal stakeholders.
  • Strong influence, negotiation, and conflict-resolution skills, with the ability to advocate for practical solutions while maintaining productive partnerships.
  • Excellent written, verbal, and presentation skills, including the ability to communicate complex regulatory or operational matters clearly.
  • Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines in a high-demand environment.
  • Solid data analysis and research capabilities, with strong attention to detail and accuracy.
  • Ability to work effectively in a fast-paced, collaborative environment while exercising sound judgment and maintaining a customer-focused approach.
  • Ability to quickly develop and apply knowledge of payroll tax systems, processes, procedures, and compliance requirements.

  Benefits:

  • Fully remote work opportunity within the United States.
  • Professional development and career growth opportunities.
  • Values-driven culture that encourages innovation, fresh perspectives, collaboration, and continuous learning.
  • Opportunities to expand expertise in payroll tax compliance, agency relations, and outsourced payroll operations.
  • Collaborative environment with exposure to cross-functional teams and external regulatory stakeholders.
  • Supportive workplace focused on employee development and upward mobility.