Trust & Safety Specialist
About the role
Our Story and Purpose
Linden Lab develops platforms that empower people to create, connect, and thrive through transformative virtual experiences. Since our founding in 1999, we have been at the forefront of the creator economy, building durable platforms that support limitless imagination, self-expression, and human connection.
In 2003, we launched Second Life, a vibrant, user-driven virtual world that has grown into a living global community. Hundreds of thousands of people actively spend time there, building relationships, expressing themselves, and creating meaning together. With over two billion user creations and a flourishing $650 million economy, Second Life enables people not only to connect, but for those who choose, to build real livelihoods through their creativity.
Unlike traditional social media, Second Life fosters sustained, positive connection between strangers. It offers mobility, agency, and community to people whose real-world circumstances may limit their options, and it creates space for belonging, collaboration, and shared purpose. For many, it is not just a platform, but a place where they can participate fully and authentically.
The same principles that shape our communities also guide how we work together. We believe our strength lies in diversity of perspectives, experiences, and ideas. Our values are rooted in organizational health, strengths-based leadership, and the belief that collaborative teams are stronger than individuals.
At Linden Lab, your work directly shapes how real people connect, create, and build meaningful lives online. You will be part of a thoughtful, mission-driven team working on technology with real social impact and uncommon longevity. Whether you are building innovative tools or fostering a welcoming community, you will find a place to belong, grow, and do work that matters. We invite you to come as you are.
Your Mission
This is an individual contributor position reporting to the Supervisor, Trust & Safety. Your primary responsibility is to deliver exceptional support by leveraging in-depth technical knowledge, excellent communication skills and a strong understanding of the platform’s evolving features. Your goal is to foster long-term success and engagement for all our valued customers.
As a Trust & Safety Specialist for Second Life, you will be responsible for monitoring in-world activities, customer-generated content, and interactions to ensure compliance with community standards, terms of service, and content policies. You will identify and address violations such as harassment, fraud, and abuse, responding promptly to both customer and AI-reported issues. Through thorough investigations, you will assess the severity of incidents like scams or conflicts, enforcing actions including warnings, suspensions, or bans as necessary. In collaboration with Engineering, Product, Legal, and Customer Success teams, you will help develop safety protocols, refine moderation tools, and manage escalated customer concerns to maintain a safe and inclusive platform.
In this role, you will track and analyze safety-related incidents and behavior trends, identifying emerging risks and ensuring that Second Life's policies and actions are fair and transparent. You will review customer appeals and re-evaluate enforcement decisions, balancing platform rules with customer needs. Additionally, you will lead educational efforts, creating materials and webinars to inform the community about best practices for safety. Keeping up-to-date with industry standards and legal requirements, you will help ensure compliance with data privacy and customer protection regulations, all while approaching trust and safety challenges with empathy and discretion.
How You’ll Grow With Us
At the Lab,