Travel Support Agent
About the role
ABOUT ALU
At the African Leadership University (ALU), we're more than just an institution—we're a catalyst for transformation. Our mission is to develop a new generation of ethical and entrepreneurial leaders who will shape Africa's future. Through our innovative curriculum, focus on experiential learning, and vibrant pan-African community, we empower students to become changemakers, problem-solvers, and innovators. At ALU, we're not just teaching; we're nurturing the leaders who will drive Africa's progress and prosperity in the 21st century
We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.
HOW WE WORK
The ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.
ABOUT AGENTS
Agent roles are entry-level positions designed for individuals with relevant experience who can contribute valuable expertise and complete specific, focused tasks. While not traditional internships, these roles provide an opportunity to gain hands-on experience in a structured setting. They are best suited for individuals who are ready to take on responsibilities and deliver results.
ABOUT THE ROLE
The Travel Support Agent is responsible for ensuring the seamless movement of our staff, including visiting faculty and experts, across our global business locations. This role is pivotal in providing comprehensive immigration support and advice to facilitate timely and compliant travel. You will work closely with employees, travel service providers and immigration officials to meet the organisation's mobility needs.
RESPONSIBILITIES
Employee Immigration Services
- Provide relevant, timely and consistent immigration advice to current and prospective staff and managers travelling to Mauritius.
- Advice on short-term business visitors or visiting academics
- Facilitate the application process for work permits and visas for staff members and guests.
- Monitor the expiry of visas and immigration category changes. Contact individuals within agreed timeframes to determine the status of their right to work check and contractual situation to ensure compliance.
- Ensure accurate and up-to-date records for all, immigration documents, permits, letters, etc. This includes tracking employee movements and proactively managing permit renewals.
- Develop and distribute letters of invitation for visiting faculty, staff, and special guests. Consult and advise staff and managers on relevant immigration requirements and procedures
Relocation Services
- Provide relocation support for Members of Staff relocating to Rwanda and Mauritius.
- Advice and share practical support to international members of staff and their families moving to Mauritius and Rwanda
- Facilitate welcome calls to new joiners, supporting them through the requisite process for relocation, up to and including successful set