Travel Operations Expert

Accountabilities

• • Analyze and test realistic travel operations workflows across booking, reservation, ticketing, hospitality, and travel management platforms.
  • Evaluate AI-supported travel tools and integrated applications by running practical, real-world scenarios.
  • Identify, document, and clearly explain incorrect, inefficient, or unrealistic system outcomes.
  • Provide structured and actionable feedback on usability, platform behavior, workflows, and travel-industry requirements.
  • Assess solutions against established operational best practices across travel, hospitality, and corporate travel environments.
  • Identify process gaps and recommend improvements that could enhance platform functionality and operational effectiveness.
  • Collaborate with project coordinators by providing concise written feedback, structured assessments, and detailed observations.
  • Apply professional travel operations judgment to determine whether system outputs and workflows reflect realistic industry practices.

  Requirements

  • Substantial professional experience in travel operations, hospitality management, corporate travel, booking platforms, reservation systems, or a related field.
  • Hands-on experience using reservation, ticketing, travel management, or hospitality platforms in a professional environment.
  • Strong ability to assess platform functionality and explain the practical business and operational implications of different workflows.
  • Excellent attention to detail and sound operational judgment, particularly when identifying errors, inconsistencies, or unrealistic scenarios.
  • Strong written communication skills, with the ability to provide clear, concise, and well-structured feedback and reports.
  • Experience with process improvement, workflow documentation, or digital transformation initiatives within the travel or hospitality sector is a plus.
  • Familiarity with AI tools such as ChatGPT, Claude, or similar applications, or previous involvement in technology evaluation projects, is an advantage.
  • Ability to work independently, follow structured evaluation processes, and communicate observations effectively with project teams.

  Benefits

  • Remote opportunity with the flexibility.
  • Opportunity to apply professional travel expertise to emerging AI and technology solutions.
  • Exposure to real-world AI evaluation and technology testing projects.
  • Opportunity to influence the development and improvement of AI-supported travel tools.
  • Flexible project-based environment focused on practical industry expertise.
  • Collaboration with project teams through structured workflows and professional feedback processes.