Travel Operations Coordinator

Job Title: Travel Operations Coordinator (Remote Opportunity)

Company Overview: FlyFlat is redefining luxury and high-volume travel operations by combining precision, speed, and personalized service. Our concierge and travel operations teams ensure seamless billing, itinerary creation, and client support. With a focus on excellence and efficiency, we empower our clients to travel effortlessly while supporting our global team members with the tools and environment they need to thrive.

Introduction

As a Travel Operations Coordinator at FlyFlat, you will play a central role in ensuring smooth client experiences by managing billing, payment workflows, and polished itineraries. This remote role is ideal for someone detail-oriented, organized, and proactive, with a passion for travel logistics. If you excel in fast-paced environments and enjoy problem-solving, this opportunity will allow you to grow and make a meaningful impact.

Responsibilities

Billing & Payment Processing

• Create and manage invoices using FreshBooks.
• Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH.
• Track and reconcile client payments across multiple methods.
• Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly.

Itinerary Management

• Build polished, client-ready itineraries using Travefy.
• Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers).
• Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents.

Operational Support

• Support execution of daily booking workflows and related tasks.
• Ensure bookings and related operational actions are completed accurately and on time.
• Follow internal SOPs and identify opportunities for process improvement.

Qualifications

• 1-2 years experience in travel operations, coordination or related roles.
• Prior experience with FreshBooks, Stripe, and/or other invoicing tools.
• Familiarity with itinerary-building platforms (especially Travefy).
• Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN).
• Comfortable working in a remote, fast-paced environment.
• Strong organizational skills with attention to detail and accountability.
• Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus.
• Strong written and verbal English communication skills.

Conclusion

Joining FlyFlat as a Travel Operations Coordinator means stepping into a dynamic, global environment where your attention to detail and commitment to excellence will directly shape client experiences. With opportunities for career growth and exposure to high-volume luxury travel operations, you will play a pivotal role in driving our mission of seamless and memorable journeys.

Compensation and Employment Details

• Full Time, 5 days per week.
• Compensation $500 - $800 per month depending on experience.
• Shifts: 9 hour shifts (including 1 hour lunch break); day or night depending on business needs.