Travel & Customer Service Coordinator

Responsibilities

• Manages travel and transportation budget for trial participants
• Participates in discussions with vendors and internal team members regarding trial participant requirements
• Supports hospital or clinical staff relating to trial participant enrollments and visit schedules
• Promptly responds to all inquiries of the trial participants and hospital/clinical staff
• Contributes to managing projects to profitable level through efficient work process
• Acts as point of contact for patient communication regarding air, hotel and ground accommodations
• Maintains accurate data including setting up databases and transferring data between internal operating systems
• Aids in producing reports as required
• Works with Global Study Manager to outline needs and requests of clients and patients
• Contributes to managing projects to profitable level through efficient work process

Requirements

• Bachelor’s Degree or equivalent work experience
• Fluent Spanish and fluent English required, multi-lingual preferred
• 2+ years of experience in the travel industry and/or pharma industry preferred
• Working knowledge of Microsoft Office
• Ability to learn new procedures quickly and efficiently
• Highly organized and plan-oriented; adept at prioritization and follow-up
• Excels in cross-departmental communication
• Confidence and follow through in decision-making

Working Conditions

• Primary work environment is from a home office with personal computer and telephone
• Minimum technology required, including updated operating system, anti-virus software and password protected devices. Chromebook is not supported.