Trainer EMEA

About the Role

The Trainer is a pedagogical and platform expert within the Professional Services team. Your mission is to empower clients to build Collaborative Learning organizations by mastering the platform and methodology. You will be a pedagogical and platform expert who ensures that clients don't just "use" the software, but master it to drive long-term engagement.

By owning the "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You will develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering the Collaborative Learning methodology.

First Month

• Master the platform's core user experience and the Collaborative Learning methodology
• Become a platform expert (from a user & admin perspective) and get certified on methodology
• Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine
• Connect with colleagues worldwide through virtual coffee chats and team-building activities

First 3 Months

• Host Stadium webinars and receive peer feedback on your ability to drive platform engagement
• Identify and execute updates on the Engagement Academy to align with latest product releases
• Define quarterly priorities in relation to the Support & Services roadmap with your coach
• Actively contribute to internal knowledge base to share best practices on platform usage and client engagement

First 6 Months

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content)
• Participate in Discovery Meetings with Product Managers to share insights on how clients use and adopt the platform
• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training catalog
• Build new processes and update knowledge base with information needed for the team's daily work

First 12 Months

• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories
• Take full ownership of a recurring team pillar (e.g., being the internal referral for complex solution training)
• Develop advanced toolkits and training paths based on the most successful client use cases

Requirements

• 3+ years of successful experience as a Trainer or successful client-facing experience in Customer Success/Care
• Recognized for your listening and teaching skills
• Ability to express ideas in a clear and concise manner, both in writing and orally
• Proactive and prefer working in a strong results-oriented culture