Trading Operations Associate

About the Role and Team

Our Risk and Trading Operations team is available 24/7 to assist the various functions in the department (Trading/Marketing/Customer Support/etc.) in troubleshooting and escalating issues on all our operational sports betting platforms. This team is critical in ensuring the Risk & Trading department consistently delivers one of its core goals of “operational excellence”.

About the Work

• Assist Traders with identifying, documenting, and escalating issues within the team
• Support verification, adjustment & creation of Sport & Competition setups across environments
• Help test and monitor app features to ensure proper functionality and navigation
• Contribute to Compliance checks, market submissions, and post-release testing
• Communicate with data providers and support ticketing
• Daily review of betting content
• Monitoring pre-game and in-play markets
• Cross-functional assignments with Compliance, Marketing & Product
• Assist Customer Experience with issue resolution
• Other duties as assigned

About You

• Post-secondary degree, or equivalent work experience
• Must be able to work weekends, evenings and holidays
• Extensive sports knowledge, particularly with regards to the four major professional sports leagues; esports knowledge considered an asset
• Sports betting knowledge & experience would provide added value
• Clear and effective communication skills
• Must be computer savvy
• Experience using iPhone and Android devices

What We Offer

• Competitive compensation package
• Comprehensive Benefits package
• Fun, relaxed work environment
• Education and conference reimbursements