Trade Specialist

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges. This role will require weekend and/or evening availability. This is a remote position that must live near the Scottsdale, AZ or Chicago, IL office.

What You'll Do:

• • Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs

  • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate

  • Develop and coordinate client and internal initiatives and special projects

  • Serve as a technical and subject matter expert resource for the department and leadership

  • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary

  • Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary

  • Provide support to Trade Representative as required

  • Foster a positive work environment and collaborate effectively with all stakeholders

  • Ensure confidentiality of internal and external data

  • Perform ad-hoc projects and other duties as assigned

  • Maintain CPD and awareness of trade / industry developments

  • Seek opportunities for continuous process improvement

You Should Have:

• Professional Skills

  • Customer Service Skills - Proficient

  • Verbal Communication Skills - Proficient

  • Written Communication Skills - Proficient

  • Teamwork Skills - Proficient

  • Relationship Skills - Proficient

  • Negotiation Skills – Proficient

  • Problem-Solving Skills - Advanced

  • Prioritization Skills - Proficient

  Role Specific Skills

  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred

  • SME in a specific relevant trade

  • HVAC field experience preferred

  Qualifications

  • Bachelor’s Degree preferred

  • Relevant trade qualification

  • 3 – 4 years of experience in relevant field or internal promotion from within Lessen

  • Experience working in an FM, retail, buildings environment

  • Demonstrable experience of solving complex trade related technical issues