Track & Trace & Operations Coordinator

Key Responsibilities

• Send email updates and follow up with carriers regarding shipment status, pickup, and delivery ETAs.
• Perform Track & Trace on active shipments and document status updates.
• Build, update, and maintain loads within Port TMS.
• Dispatch booked loads to assigned carriers and confirm load acceptance.
• Confirm carriers are on schedule for pickups and deliveries, escalating any delays or service issues when necessary.
• Collect Bills of Lading (BOLs), Proofs of Delivery (PODs), and other required shipment documentation.
• Send shipment tracking information to customers and internal team members as required.
• Complete carrier setup and onboarding after loads are booked, ensuring all required information is accurately entered into Port TMS.
• Maintain accurate shipment records and communicate professionally with carriers and internal departments to resolve operational issues.
• Utilize Transportation Management Systems (TMS), email, spreadsheets, and other web-based platforms to manage daily operations.
• Prioritize multiple shipments while meeting deadlines in a fast-paced environment.
• Assist with additional operational and administrative tasks as assigned.

Working Conditions

Working schedule: Monday - Friday 7 am - 4 pm CST

• Supportive team
• Competitive Salary in USD
• Remote or office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided