Therapy Development Specialist
About the role
Therapy Development Specialist
Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.
As a Therapy Development Specialist, you will serve as a technical lead within the Customer Care team, primarily focusing on the onboarding and training of clinical partners, as well as their ongoing education and certification. Additionally, you will provide technical guidance and support to the Therapy Support team and assist with advanced therapy support for patients as needed. Your role will be critical in ensuring that our partners and patients receive expert-level training and support, enabling a smooth onboarding and therapy experience with Nidra therapy.
In this role, you will act as a bridge between our internal and external care teams, ensuring the effective integration and optimization of Nidra therapy. You will also identify therapy support needs and provide valuable feedback to the marketing, sales, customer care, and product development teams, helping shape the future of our therapy solutions.
Responsibilities
- Titration Partner Training & Education
- Lead the onboarding and training of titration partners, ensuring they are well-prepared to implement Nidra therapy effectively
- Deliver ongoing education programs to keep partners up to date on therapy advancements, best practices, and troubleshooting techniques
- Assist in the development of educational programs to enhance partner training.
- Oversee the training and certification process for titration partners to ensure a high standard of competency and therapy application
- Conduct titration sessions and technical consultations as needed to ensure seamless integration into clinical workflows
- Act as a subject matter expert (SME) on Nidra therapy, guiding partners and Therapy Support Specialists through therapy adjustments and optimization