Test Support Operations Associate - English & French

Accountabilities:

• • Prepare and validate upcoming test cycles, ensuring operational requirements, processes, and documentation are in place.
  • Monitor testing activities and respond promptly when unexpected issues or applicant needs arise.
  • Investigate operational problems, gather relevant information, determine appropriate next steps, and escalate issues when necessary.
  • Support applicant needs, including retakes and other operational requests, while maintaining a fair, consistent, and reliable experience.
  • Take increasing ownership of recurring test operations from preparation through post-test follow-up.
  • Maintain clear, accurate, and useful operational documentation and identify opportunities to simplify or strengthen processes.
  • Identify recurring issues, unclear workflows, or unnecessary steps and contribute practical ideas for improvement.
  • Use AI and other tools thoughtfully to make recurring work more efficient, consistent, and reliable while applying appropriate human judgment.
  • Collaborate with colleagues across operations, customer success, product, and engineering to resolve issues and improve the overall testing experience.
  • Learn and support additional assessment experiences as they become available, helping establish reliable operational processes.
  • Share observations, insights, and feedback that can help the broader team make better operational decisions.

  Requirements:

  • Previous experience in customer support, operations, administration, education, hospitality, events, or another environment where organization, reliability, and responsiveness were important is valuable; direct assessment or test operations experience is not required.
  • Professional fluency in English and French, both written and spoken, is required.
  • Strong organizational skills, with the ability to manage details, follow established processes, prioritize competing tasks, and consistently follow through.
  • Demonstrated problem-solving ability, including the capacity to investigate unexpected situations, gather information, assess options, and determine when escalation is appropriate.
  • Strong attention to detail and the ability to recognize incomplete, inconsistent, or unusual information.
  • Clear and thoughtful communication skills, with the ability to explain situations, ask effective questions, and provide colleagues with the information they need.
  • Comfort working with digital tools and AI technologies, with an interest in using them to organize information, solve problems, improve communication, and streamline repetitive work.
  • Good judgment and a calm, focused approach when working under pressure or during busy testing periods.
  • Curiosity and a strong learning mindset, with openness to feedback and the ability to build knowledge progressively.
  • An improvement-oriented approach and willingness to identify opportunities to make processes clearer, simpler, and more reliable.
  • Ability to collaborate effectively in a fully remote, distributed team and build productive relationships across functions.
  • Canadian residency and the ability to work legally in Canada are required.

  Benefits:

  • Competitive salary: $60,000–$70,000 CAD annually, with final offers reflecting experience, scope, market alignment, and internal equity.
  • Professional development: $3,000 annual learning budget to support skills development and career growth.
  • Equity participation: Employee stock options providing an opportunity to share in the value created.
  • Remote-first flexibility: Fully remote work from anywhere in Canada, with the opportunity to work internationally for up to six weeks per year.
  • Generous time off: Self-directed vacation, with most team members taking approximately 4–6 weeks annually.
  • Additional paid time off: Monthly collective days off plus a two-week company-wide closure each December.
  • Health coverage: Comprehensive health benefits available from day one for employees and dependents.
  • Retirement support: 2% GRSP matching program.
  • Parental support: 16-week parental leave top-up beyond EI, available to all parents.
  • Inclusive environment: A remote, people-focused culture built around trust, autonomy, flexibility, thoughtful communication, and sustainable ways of working.
  • Growth opportunities: Exposure to evolving assessment products, cross-functional collaboration, and opportunities to expand operational expertise over time.