Terminations and Deconversions Analyst

About the role

As an Operations Analyst you will support the transition of our clients’ 401(k) plans to new recordkeepers or closing out accounts. You will ensure the accurate and timely execution of all business tasks during the transition. You will partner with other key teams in the organization to obtain the clients needs and requests during the transition. You will communicate the issues and the ways to correct them. Additionally, supporting the transactional needs of our clients.

What you get to do every day

• Manage an individual caseload of terminating and deconverting plans in SalesForce and Jira
• Create and monitor ticketing activity between multiple operational teams, ensuring SLAs are met
• Deliver best-in-class client experience through regular interactions with plan sponsors and recordkeepers
• Ensuring all documentation related to plan termination/deconversion is in good order, verifying last payroll and blackout dates
• Partnering with internal teams to complete the full client account closure
• Configure a variety of termination activities across multiple HI systems
• Reconciliation activities to capture cash/fund imbalances
• Financial transaction activity including plan liquidation, cash movements, processing dividends and quality review of team transactions
• Plan audit activities, including validation of payroll processing up to and not beyond agreed upon dates, ensuring transactions are accurate up to termination/liquidation date
• Preparing reports for the new recordkeeper within Snowflake and HEX
• Researching ROTH Basis amounts and updating accordingly
• Researching and answering follow up questions from the plan sponsor and/or new recordkeeper
• Conduct root cause analysis to provide suggestions on how to reduce churn
• This position's duties and assignments are subject to modification based on organizational needs.

What you bring to the role

• Bachelors Degree
• 3+ years in retirement services or account management
• Exceptional accuracy and attention to detail
• Outstanding communications skills for internal, external and client facing communications
• Ability to successfully manage multiple deadlines and
• Advanced Excel skills
• Proficient analytical analysis
• Exceptional research skills

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We've made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mis