Temporary Order Management Specialist

Accountabilities:

• • Manage daily order activity and customer relationships for retail accounts, taking into consideration replenishment cycles, promotions, line resets, and other factors that influence demand.
  • Partner with cross-functional teams to coordinate customer requirements and ensure orders can be fulfilled accurately and on time.
  • Communicate directly with retail partners regarding order status, updates, discrepancies, and other order-related matters.
  • Investigate inconsistencies between customer purchase orders and ERP data, determine appropriate corrective actions, and ensure issues are resolved.
  • Review inbound EDI orders for accuracy and completeness, and accurately enter and validate purchase orders for non-EDI customers.
  • Collaborate with Production and Planning teams to identify and manage inventory constraints and supply shortages affecting domestic and direct-import orders.
  • Work with Sales and Planning to develop action plans when customer demand cannot be fulfilled as originally requested, including modifying orders to reflect available and shippable products.
  • Partner with Distribution Center and Shipping teams to resolve shipment-related issues such as shortages, routing changes, and order modifications.
  • Monitor updates to customer routing guides, assess their impact on order and shipment processing, communicate required changes to relevant departments, and follow up on implementation.
  • Coordinate with Sales, Finance, and IT regarding new account status and customer-related requirements.
  • Lead domestic kickoff meetings for newly onboarded customers to align internal teams with customer expectations and operating requirements.

  Requirements:

  • Previous wholesale experience supporting or partnering with major retail accounts is required.
  • Familiarity with major retailer websites, portals, and ordering systems is essential.
  • Experience working with ERP systems is preferred, particularly in an order management or customer operations environment.
  • Strong organizational skills with the ability to prioritize, multitask, and manage multiple orders and issues simultaneously.
  • Excellent verbal, written, interpersonal, and cross-functional communication skills.
  • Strong attention to detail and the ability to identify discrepancies and follow issues through to resolution.
  • Demonstrated ability to work effectively in a fast-paced, deadline-driven environment.
  • Ability to collaborate confidently with customers and internal stakeholders across Sales, Planning, Production, Finance, IT, Shipping, and Distribution.

  Benefits:

  • Hourly compensation: $28.00–$32.00 per hour.
  • Work arrangement: Fully remote within the United States.
  • Schedule: Eastern Time (EST) working hours required.
  • Assignment duration: Approximately seven months.
  • Expected start date: Around October 1.
  • Opportunity to gain hands-on experience supporting major retail accounts and complex order management operations.
  • Exposure to cross-functional teams and end-to-end customer order processes.