Temporary Collections Assistant

About the role:

8am is looking for a Temporary Collections Specialist. The ideal candidate will have a collections background and attention to detail, working in a high-growth, fast-paced environment.

What you'll do:

• Running daily reports and assisting in maintaining accurate and detailed records of collection activities in the company’s database.
• Assist in consolidating reporting from various databases in Excel on a routine basis.
• Escalate unresolved issues to senior collections staff or management.
• Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts
• Update customer accounts as directed
• Perform other duties as assigned

About you:

• High school diploma or equivalent; associate degree preferred.
• Strong verbal and written communication skills.
• Basic math and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.
• Strong organizational skills with attention to detail.
• Experience and/or knowledge of Salesforce.
• Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.
• Exemplary analytical and communication skills.
• Comfortable working in a fast-paced environment; ability to pivot as business priorities shift.
• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Why 8am:

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information.