Telesales Vendor Senior Manager

About Clover Health

At Clover Health, we are committed to providing high-quality, affordable, and easy-to-understand healthcare plans for America’s seniors. We prioritize preventive care while leveraging data and technology through the Clover Assistant, a powerful tool that helps physicians make informed health recommendations. By giving doctors a holistic view of each member’s complete health history, we ensure better care at a lower cost—delivering the highest value to those who need it most.

Role Overview

As a Telesales Vendor Manager / Senior Manager, you will oversee and optimize the Telesales function at Clover. You are a self-starter with an entrepreneurial edge and a passion for selling, both in terms of the highest compliance standards as well as the ability to drive overall growth. You believe in using technology and data to drive your thinking around sales, productivity, and other key metrics.

Key Responsibilities

• Oversee Clover’s Telesales program, which includes:
• Being accountable for Clover’s Telesales sales and retention goals
• Managing our external Telesales partner and taking full ownership of their training and performance (including meeting Clover’s conversion rate and CAC targets)
• Managing staffing and headcount projections to ensure we are optimally staffed to hit projected sales targets, and compliance-based service requirements, and remain within budget
• Leading and overseeing the development of reporting dashboards, and technology improvements within the CRM and telephony systems
• Leading contract negotiations with any and all Telesales-related vendors
• Performing silent monitoring of telesales reps, and generate report cards on a daily basis - with the goal of building a consistently high performing team
• Ensure all telephony is configured properly and operational
• Develop new processes as needed to effectively manage the inbound and outbound lead funnel, plus support Marketing and Sales to help grow our lead funnel by surfacing effective strategies for new lead gen activity
• Serve as the main feedback loop for all telephonic activity that Clover has with each market, sculpting the most efficient and financially sound sales strategy that uniquely fits this particular channel as well as the markets you serve
• Surface significant shifts or developments across the channel as well as key markets to sales team leadership, getting ahead of changes that may impact sales targets and performance

Qualifications

• You have 5+ years of relevant experience with Medicare Advantage or Health Insurance.
• You have 3+ years of experience managing a telesales team / vendor.
• You have a high level of relationship management experience.
• You prefer using & believe in the value of technology to track your sales funnel and inform your sales approach over time.

Benefits Overview

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible t