Technischer Kundenservice - 100% remote, auch aus dem Ausland & gut bezahlt

About the Company

An IT company specializing in smart pet solutions develops innovative products to support pet owners. The main product is an AI-powered device integrated into cat flaps that prevents cats from bringing prey into the home. A young, active team has successfully positioned itself in the market and is currently expanding globally.

Responsibilities

• Process customer inquiries including chatbot interactions with focus on written communication
• Analyze technical problems using logs and customer data
• Document recurring error patterns
• Work closely with the internal development team
• Work hours aligned with German office times, fully location-independent

Requirements

• Technical affinity or experience in technical customer support
• Structured and analytical working approach, independent and solution-oriented working style
• Experience with AI tools is a clear plus
• German and English are primary working languages; French or Scandinavian languages are an advantage
• Fast learner with proactive and positive attitude

Benefits

• Fully remote work from anywhere
• Flexible working hours between 20 and 40 hours per week
• Open and collegial team environment with Slack communication and short weekly team meetings
• Opportunity to work closely with an innovative, AI-driven product