Technical Trainer - Electrical & Switchgear

Position Summary

The Technical Trainer will design, develop, and deliver technical training programs for IEM's medium and low voltage OEM products, including switchgear, switchboards, panelboards, and related power distribution equipment. This role exists to elevate product knowledge and field competency across internal teams, channel partners, and customers, ensuring safe, compliant, and effective application of IEM solutions in support of IEM's commitment to powering what is next.

Ideal Candidate Profile

The ideal candidate is a hands-on educator with strong power systems knowledge who enjoys translating complex electrical concepts into clear, practical training for diverse audiences. This person thrives in fast-paced manufacturing and project environments, collaborates closely with engineering and service teams, and is comfortable training in classrooms, at customer sites, and on the factory floor.

Key Responsibilities

• Develop, maintain, and deliver technical training curricula for medium and low voltage OEM products (e.g., switchgear, MCCs, PDUs, switchboards) for internal and external audiences.
• Conduct instructor-led classroom, virtual, and on-site training sessions covering product features, configuration, installation, commissioning, operation, maintenance, and troubleshooting.
• Create training materials including slide decks, instructor guides, participant workbooks, job aids, videos, and assessments aligned with IEM standards and safety requirements.
• Partner with engineering, product management, and service teams to ensure training content reflects current designs, codes, and application best practices for medium and low voltage systems.
• Assess training needs by collaborating with operations, field service, sales, and customers and translating identified gaps into structured training solutions.
• Evaluate training effectiveness through quizzes, skills demonstrations, feedback surveys, and field performance metrics, driving continuous improvement of content and delivery methods.
• Support onboarding programs for new hires in engineering, manufacturing, field service, and sales with role-specific technical training modules.
• Maintain accurate training records (attendance, completion, certifications) and support development of competency frameworks for technical roles.
• Ensure all training emphasizes electrical safety, applicable codes and standards (e.g., NEC, NFPA 70E), and IEM-specific procedures and quality expectations.
• Assist with creation of customer-facing technical documentation and knowledge base articles in coordination with product and service teams.

Qualifications

• Bachelor's degree in electrical engineering, Engineering Technology, or a related field; or equivalent hands-on experience in power distribution, switchgear, or electrical systems.
• 5+ years of experience in medium and/or low voltage equipment, field service, applications engineering, or technical training in an OEM, EPC, or industrial environment.
• Strong understanding of power distribution equipment (switchgear, switchboards, panelboards, MCCs, breakers, relays) and basic power system concepts (protection, coordination, grounding).