Technical Support Specialist- Swing Shift

Company Overview

Lirio is a technology/software company that provides expertise in a variety of behavioral science domains (e.g., behavioral economics, social psychology, public health), data science, and machine learning to drive consumer engagement, close gaps in preventive and chronic care, and promote health and well-being across an individual’s lifespan. Lirio’s behavior change AI platform unites behavioral science with advanced artificial intelligence (AI) to deliver Precision Nudging health interventions. Precision Nudging is the application of behavioral science to health interventions personalized by AI to each individual that overcome barriers to action at the right time and place for scalable, behavior change.

To ensure an excellent onboarding experience and integration into the company, new colleagues will spend their first week onsite at one of our offices in Tennessee. Travel expenses will be paid. This is a requirement.

This is a remote role. All applicants must be authorized to work in the US without sponsorship.

The shift hours for this role are 7pm EST- 4am EST. Candidates from any US time zone may apply.

This is a contract-to-hire role with a contract period of 1-3 months.

Position Summary

The Technical Support role within Customer Operations is responsible for supporting, managing, and troubleshooting client environments and services. This position requires hands-on experience with REST services, API tools, and various communication and monitoring platforms. The role collaborates with cross-functional teams to implement technical solutions, ensure quality service delivery, maintain documentation, and drive process improvements. Strong communication skills, adaptability in an agile environment, and a commitment to high-quality work are essential for success in this position.

• Use REST services and tools such as Postman API to set up and manage critical client environments for our services.