Technical Support Representative (ServiceTitan)

Overview: We are seeking a Technical Support Representative to provide remote software troubleshooting and support for a company utilizing the ServiceTitan platform.

Key Responsibilities:

• Provide remote technical support to users experiencing software or system-related issues.
• • Troubleshoot platform errors, configuration problems, and user access issues.
• • Assist users with system navigation, workflows, and best practices.
• • Support the onboarding and implementation of new users or teams onto the platform.
• • Document issues, troubleshooting steps, and resolutions in the ticketing system.
• • Escalate complex technical issues when necessary while ensuring proper follow-up.
• • Collaborate with internal teams to resolve recurring technical challenges and improve processes.
• • Maintain a high level of customer service while supporting users in a remote environment.

Required Qualifications:

• Previous experience in technical support, helpdesk, or software support roles.
• • Strong troubleshooting and problem-solving skills.
• • Experience supporting SaaS platforms or business software applications.
• • Excellent written and verbal communication skills.
• • Ability to clearly explain technical concepts to non-technical users.
• • Ability to manage multiple support requests in a fast-paced environment.
• • Proficiency with the ServiceTitan platform.