Technical Support I

About the Role

We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter.

Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your skills.

Schedule

Department hours from 10:30am EEST until 1:30am EEST 7 days a week. Shifts will be within department hours which includes weekend work. Flexibility needed to cover shifts within department hours based on business needs.

Work Location

Remote - Bulgaria. This is a remote position, so you'll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.