Technical Support Engineer

About the Role

Qventus is looking for a Technical Support Engineer with a proven track record for executing the timely delivery of enterprise-scale software issue resolution and project deliverance. This person will wear a number of hats, combining aspects of project management, analytics, and technical coordination. They will be a critical link between Qventus and the customer and our internal product and delivery teams. The Technical Support Engineer will support the end-to-end delivery of technical features and functions after a go-live and will be accountable for the responsibilities described below. They will also serve as the overall support owner after go-live. The Technical Support Engineer will develop deep technical knowledge of the Qventus Periop and Inpatient products to successfully support them and drive value for our customers.

Key Responsibilities

• Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams.
• Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
• Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value.
• Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
• Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
• Identify process improvement opportunities and create structured approaches to close gaps.
• Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

What We're Looking For

• An understanding of the technical capabilities needed for enterprise-wide project management.
• Experience in SQL and ETL / Python / BI support.
• Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions.
• A track record of applying strong quantitative and analytical skills in prior roles.
• Prior experience supporting projects for hospital systems.