Technical Support Engineer

What You’ll Do

• Provide efficient and effective technical support to customers.
• Diagnose and troubleshoot software and hardware issues related to the product.
• Collaborate with cross-functional teams to promptly resolve complex technical problems.
• Guide customers through proper configurations and best practices for an exceptional experience.
• Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
• Stay updated on industry trends and emerging technologies in data backups and security.
• Support the development of documentation by validating procedures, building lab environments or drafting content.
• Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.

What You’ll Bring

• Proven experience in technical support, preferably in data backup or storage solutions.
• Strong knowledge of Veeam data backup products.
• Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.
• Advanced user or administrative level experience with Ubuntu Linux and Windows Server.
• Strong knowledge of server hardware.
• Excellent problem-solving and analytical skills.
• Effective communication and customer service skills.
• Familiarity with industry-standard certifications (e.g., Veeam) is a plus.
• Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs.
• Proficiency in English and Italian is required.

Why Join Object First

• An exciting opportunity with a global, high-growth IT company.
• Paid annual leave in accordance with local regulations.
• Remote work options.
• Modern work equipment is provided.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.