Technical Support Engineer - EMEA
About the role
About Vanta
Vanta's mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Role Overview
As a Technical Support Engineer (TSE), you'll play a critical role in supporting our customers by resolving their most complex technical issues and serving as the final technical escalation point for our Technical Support Specialists (TSS). You'll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs.
What You'll Do
- Provide technical support to Vanta customers through email and screen sharing
- Resolve complex technical issues and serve as the final escalation point
- Work with Support and Engineering teams to deliver best-in-class customer experience
- Meet service level agreements (SLAs)
Our Team
Our team's mission is to make complex solutions seem simple and be leaders in customer education. We build strong partnerships with our customers through trust and transparency. We have a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.